Refund Policy

Effective Date: 12 July 2026

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1. General Policy

Gen Softech provides customized software development, website development, mobile application development, MLM software, CRM software, ERP solutions, digital consulting, and related IT services.

Since these services involve planning, design, development, testing, and resource allocation, payments made for completed work are generally non-refundable.

2. Advance Payments

Advance payments are collected to reserve development resources and initiate the project.

• Advance payments are generally non-refundable.
• Development starts only after payment confirmation.
• Project resources are allocated immediately after confirmation.

3. Customized Software Development

Customized software is developed according to client requirements.

Due to the personalized nature of software development, refunds cannot be issued after project work has begun.

4. Cancellation Before Development

If the project is cancelled before any development work, Gen Softech may review the request on a case-by-case basis.

Administrative charges, consultation fees, requirement analysis, and planning costs may be deducted.

5. Project Delay

Refunds will not be provided if project delays occur due to:

• Late client approvals.
• Requirement changes.
• Content or document delays.
• Third-party API or payment gateway delays.
• Government or regulatory approvals.

6. Digital Products

Downloadable software, source code, licenses, APIs, plugins, templates, and digital products are non-refundable once delivered.

7. Hosting & Domain Services

Domain registration, web hosting, SSL certificates, cloud services, and third-party subscriptions are non-refundable because these services are purchased from external providers.

8. Annual Maintenance Contract (AMC)

AMC and support service payments are generally non-refundable after activation.

9. Exceptional Refunds

Refunds may be considered only under exceptional circumstances, including:

• Duplicate payment.
• Incorrect payment due to technical error.
• Payment received without any project agreement.

Any approved refund will be processed through the original payment method wherever possible.

10. Refund Processing Time

Approved refunds are generally processed within 7 to 15 business days, depending on the payment provider or banking institution.

11. Contact Us

Gen Softech
Website: https://gensoftech.com
Email: support@gensoftech.com
Phone: +919650443548