This Refund Policy explains how payment, cancellation and refund requests may be handled for services provided by Gen Softech.
At Gen Softech, software and technology projects are generally planned around an agreed scope of work, development requirements, timelines, resources and deliverables.
Because software development involves planning, design, development, configuration, testing, resources and project-specific work, payment and refund conditions may depend on the nature and stage of the individual project.
This Refund Policy should be read together with the applicable quotation, proposal, statement of work, invoice, service agreement or other written terms agreed between the customer and Gen Softech.
This policy may apply to payments associated with services such as:
The exact payment and refund terms for a particular service may be different if they are specifically stated in a signed agreement or approved project document.
Software development projects may be divided into milestones or payment stages based on the agreed scope. Payments may cover activities such as planning, UI/UX design, development, testing, deployment or other agreed work.
Once work has been performed against an agreed milestone, the related payment may not be refundable simply because the customer later decides not to continue the project.
Any milestone-specific refund or adjustment will be considered according to the applicable project agreement, work completed and circumstances of the request.
A customer may request cancellation of a project by contacting Gen Softech through the agreed communication channel.
When considering a cancellation request, factors may include the current development stage, work already completed, resources committed, third-party expenses, delivered materials and the terms agreed for the project.
Cancellation of a project does not automatically create an entitlement to a full refund.
A refund request will be reviewed based on the specific service, payment stage, project status and applicable written agreement.
Eligibility is determined according to the applicable project terms and the facts of the individual request.
Depending on the agreed project terms, payments may not be refundable when they relate to work that has already been completed, delivered or substantially performed.
If a project agreement contains specific refund terms, those agreed terms will govern the applicable engagement.
Some projects require external services such as hosting, domain registration, APIs, payment gateways, SMS providers, email services, cloud infrastructure, software licenses or other third-party products.
Where such expenses have already been paid or committed specifically for a project, they may be subject to the third party's own cancellation and refund rules.
Gen Softech cannot guarantee a refund for third-party charges that are outside our control.
If you believe that a payment may qualify for a refund, please contact Gen Softech as soon as reasonably possible through the contact details available on our website.
To help us review the request, you may be asked to provide details such as the customer name, invoice or transaction reference, payment date, service or project name and the reason for the refund request.
We may request additional information where necessary to verify the payment and evaluate the applicable project terms.
Each refund request is reviewed individually based on the applicable payment terms, project status, work completed, expenses incurred and circumstances described by the customer.
A refund may be approved, partially approved or declined depending on the applicable agreement and circumstances.
Where a refund is approved, the applicable refund amount and processing method will be communicated to the customer.
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible, subject to the payment provider's capabilities and applicable requirements.
The actual time required for a refund to appear in the customer's account may depend on the bank, payment gateway or financial institution involved.
Any applicable transaction, gateway or third-party charges may be handled according to the relevant payment terms.
Software projects can sometimes experience changes or delays because of requirement revisions, client approvals, third-party dependencies, content availability, integration requirements, infrastructure issues or other project-related factors.
A project delay does not automatically result in a refund. The circumstances and applicable project agreement will be reviewed before determining whether any adjustment is appropriate.
Where a delay is caused by a change in requirements or dependencies outside our reasonable control, the project timeline may need to be revised accordingly.
Software requirements may change during development. Additional features, design changes, integrations or modifications requested after approval may affect project cost and timeline.
Where a requested change requires additional development work, the change may be treated as a separate scope item and may require additional payment.
Payments already made for previously approved and completed work are not automatically refundable because the customer later changes the project requirements.
Customers are expected to provide the information, approvals, credentials, content and other dependencies reasonably required to complete the agreed project.
Delays caused by missing information, approvals or customer-side dependencies may affect the project schedule and do not automatically create a refund entitlement.
Where a free trial, software demo or evaluation environment is offered, access may be subject to specific conditions, duration limits, feature restrictions or availability.
A demo or trial does not necessarily represent the final configuration, customization, hosting environment or production implementation of a software project.
Any paid implementation following a trial or demo will be governed by the agreed commercial and project terms.
If a service is provided on a recurring, subscription or renewal basis, cancellation and refund conditions may depend on the specific subscription terms communicated at the time of purchase.
Any recurring service that has already entered a new billing period may be subject to the applicable cancellation terms.
Gen Softech may update this Refund Policy from time to time to reflect changes in our services, payment processes, business practices or applicable requirements.
The latest version will be published on this page. For a specific project, the refund terms contained in the applicable agreement may continue to govern that engagement.
This Refund Policy should be read together with the applicable quotation, proposal, invoice, service agreement and Terms and Conditions .
If a specific written agreement contains a different refund provision for a particular project, that agreed provision will govern the relevant engagement to the extent permitted by applicable law.
If you have a question about a payment, project cancellation or refund request, contact Gen Softech with your relevant project or transaction details for review.
Contact Us